With the overwhelming impact Covid-19 has had on contact centers, chatbots are becoming more of a requirement and not so much a choice.  Implementing chatbots into your organization shouldn’t be a daunting project.  With the right team and planning, you can start deflecting call volume away from your support center, and start enhancing the customer experience.  Check out the article below for tips on how to get started.

https://www.icmi.com/resources/2020/five-tips-to-successfully-integrate-chatbots-into-customer-service