Real Solutions

Service Desk Support

Service Desk Support

Free up your talent to do what they do best.  Business Development and IT teams are working diligently at growing and operating your firm, don’t tie them up with managing your customer support center.  By having a team of dedicated and trained professionals handle your customer support center, your organization is free to continue to innovate and scale in this ever competitive world.

Long gone are the days where phone and email interactions are enough.  Your customers are looking for you 24/7 365 on all channels.  Not giving them the proper outlets to connect with you will have great cost to your organization.  Your competitors are a chat away.  Retain customer loyalty and grow your organization by outsourcing your customer support center to industry experts.

We understand that good relationships take work.  They require knowledge and tools to get the job done right.  That is why we have partnered with some  of the leading customer service disruptors in the industry.  Our cloud based platform allows us to connect with your customers on any channel.  By mapping the customer journey, we are able to capture valuable insights and turn the data into profitable action.

If you are still not ready to let go, we understand.  Let us be your customer service partner to ensure that your support center is equipped with the latest technology and ready to handle every customer need.  Our consultants will do a full assessment of your support center, identifying and gaps and vulnerabilities and provide you with a winning strategy.  Let us help you build and retain customer loyalty.

 

Loreto Consulting Deploys an Entire Outsourced Service Desk Support Infrastructure

 Including:

  •  24/7 live support
  • Omni channel support
  • AI implementation
  • Knowledge base creation
  • CRM implementation
  • Data analysis and KPI tracking
  • Customer satisfaction (CSAT) surveys

 

Office

722 E Market St.
Suite 102-AW
Leesburg, VA 20176

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