Implementing business-critical technology solutions is always a challenge. The list of tasks is endless –design, installation, customization/localization, integration with third party systems – and the timetables all too short. Moreover, dealing with new systems requires specialized skills and resources. Wouldn’t life be simpler if you had a team of implementation experts on call with the knowledge and skills to get your solution delivered on time and on budget?
Loreto Consulting can help you plan, design, install, configure and test your solutions for your operational environment. Our certified and experienced professionals have in-depth knowledge of CCaaS technologies and implementation processes. In addition, our understanding of the surrounding third-party technologies (e.g., servers, desktop, network, telephony, storage, security) ensures seamless integration within your operational environment. We use a time-tested delivery approach and methodology covering configuration and project management. This approach is fine-tuned to your operations and overall business requirements, so you can:
Ensure on time, on budget and on spec solution delivery
Reduce setup costs through smooth implementation
Achieve quicker ROI and time-to-value from your solution
Minimize risk of uncontrolled project costs, delays and unexpected outcomes
Our team consists of experts that specialize in configuration, process implementation and project management. Based on our experience in application and process implementation, we give you the right combination of technical knowledge, business expertise and best-practice methodologies to make sure your solution is aligned with your organization’s business processes.
A teamwork-based delivery approach, tailored to your operations and business needs, covers the full project cycle:
Planning: Prepare detailed project plan, finalize scope and deliverables, validate design of solution, implementation and business processes, schedule resources, and ensure all deliverables are aligned with your business requirements.
Execution: Hardware and software installation, configuration, testing and coordination of training and/or business consulting activities.
Monitor and Control: Project status, performance tracking and risk reporting is documented and shared with all stakeholders on a regular basis. Status is tracked using the approved project plan as a baseline to measure actual project performance.
Closure: Formal project review with your team, including site report documenting system installation and configuration, to confirm that project is complete. Systematic transition and handover to your production team.
Our project management team will make sure your solution works exactly as expected from day one.