Should you add chat to your Contact Center?

Should you add chat to your Contact Center?

The evolution of contact centers has changed how customers interact with companies.  Customers want fast results and they want to do it in their channel of choice.  That is why offering a variety of methods for customers to get in contact with your company,...
The Time for Chatbots is Now

The Time for Chatbots is Now

With the overwhelming impact Covid-19 has had on contact centers, chatbots are becoming more of a requirement and not so much a choice.  Implementing chatbots into your organization shouldn’t be a daunting project.  With the right team and planning, you can start...