The Time for Chatbots is Now

The Time for Chatbots is Now

With the overwhelming impact Covid-19 has had on contact centers, chatbots are becoming more of a requirement and not so much a choice.  Implementing chatbots into your organization shouldn’t be a daunting project.  With the right team and planning, you can start...
Is UCaaS the Work From Home Solution?

Is UCaaS the Work From Home Solution?

As companies scramble to deploy solutions that enable their employees to work from home effectively. A Unified Communications as a Service (UCaaS) solution provides the tools for collaboration, communication and coordination. It is time to get your work from home...
COVID-19 Business Continuity Resources

COVID-19 Business Continuity Resources

Businesses and governments are increasingly asking employees to work from home or are shifting work to employees in less affected regions to maintain business continuity and handle large swings in interaction volume during the COVID-19 (Coronavirus) outbreak. NICE...