Contact Center Solutions
Multi-channel contact center support, while delivering best in class customer service.
Service Desk Support
Outsource your customer support needs to our professionals.
Customer Experience (CX)
Customer engagement through the effortless experience.
Staff Augmentation
Helping clients find the right talent to support their company vision.
We Build Lasting Relationships
Between Candidates
& Businesses
Loreto Consulting is a Minority owned, HUBZone certified business dedicated to providing sound, superb, and timely solutions and advice on strategic issues and challenges. Loreto Consulting provides its customers with highly skilled and experienced professionals dedicated to the very best support available on all different types of projects.
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Industry News
Definitive Logic Case Study
Definitive Logic – Internal Service Desk Case Study Implemented in: 6 weeks Ticket Volume/Month: 500+ Internal Support Teams: 8 Agents: 8 Light Agents: 74 Being one of the most sought out IT consulting firms and a preferred technology partner for the federal...
Want to Improve Quality? Ditch the Score from your Scorecards
See how Navy Federal Credit Union moved away from your traditional quality scorecard into a more progressive model, by eliminating the score from the scorecard. In an article published by ICMI, NFCU decided to improve their quality by shifting away from the old...
Are You Ready for the Future of Customer Service?
This is a great article published by ICMI on what you should be looking for in outsourcing a trusted contact center partner. The piece about the agent workforce is very insightful, detailing how technology is stepping in to handle tier 0 interactions, leaving agents...
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