With customers being able to access information in a matter of seconds, it is very important to know just how they perceive your brand.  First impressions can determine whether or not that person is a new customer, or is turned off by your web presence. ...

The evolution of contact centers has changed how customers interact with companies.  Customers want fast results and they want to do it in their channel of choice.  That is why offering a variety of methods for customers to get in contact with your company,...

“What’s important to remember is that customer journeys aren’t created; they’re discovered…” Jake Sorforman of Gartner Agents play a vital role when it comes to your contact center.  By interacting with your customers on the daily, they witness first-hand what their...