As the pandemic has forced most employers to decentralize traditional workplaces and adapt to a more remote model, some are left uncertain as to what is needed in efforts to accomplish such move.  Below are some quick tips on what to look for when moving to a...

With customers being able to access information in a matter of seconds, it is very important to know just how they perceive your brand.  First impressions can determine whether or not that person is a new customer, or is turned off by your web presence. ...

The evolution of contact centers has changed how customers interact with companies.  Customers want fast results and they want to do it in their channel of choice.  That is why offering a variety of methods for customers to get in contact with your company,...